Careers

We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.

Job Type: Full-time, Permanent

Responsibilities: 

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information about hotel amenities, services, and local attractions to guests.
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Handle wake-up calls
• Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Manage cash and credit transactions accurately and securely.
• Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
• Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
• Night Audit Relief

Requirements:

• Excellent interpersonal and communication skills
• Reliable, organized and a team player
• Minimum 1 year experience in hospitality/ front desk is a must.
• Strong computer knowledge (experience with Room Master PMS program an asset).
• Able to work both independently and a team environment.
• Open Availability with evenings and weekend availability is an absolute must in this role. There may be some opportunity for on-call as well.

Benefits & Perks:

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $17.00
• Bonus Pay
• Overtime Pay

Our company is looking for a highly motivated and experienced line cook to join our team. As a Line cook, you would be responsible to prepare and deliver to Dinner service, providing a high standard of fresh food in a busy hotel restaurant.

Job Type: Full-time, Permanent

Responsibilities:

• Prepare and cook complete meals or individual dishes and foods
• Prepare dishes for customers with food allergies or intolerances
• Prepare and cook special meals for patients as instructed by dietitian or chef
• Inspect kitchens and food service areas
• Train staff in preparation, cooking and handling of food
• Clean kitchen and work areas
• Organize and manage buffets and banquets
• Manage kitchen operations
• Take control of the dinner service and ensure guests receive a truly delicious and memorable dinner.
• Review the daily production sheets with the Head Chef and prepare the necessary food items
• Ensures that all food products are handled, stored, prepared, and served safely in accordance with hotel and Alberta government Food Safety guidelines.
• Adhere to recipes and specifications to maintain consistency and ensure all standards are met
• Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food
• Maintain respectful work environment demonstrating integrity and teamwork
• Keeps workstation clean and organized including fridge’s/freezers, countertops, and stove tops
• Ensures that station opening and closing procedures are carried out to standard
• Other reasonable duties as assigned.
• Personal grooming and appearance standards are met regarding cleanliness, sanitation and hygiene

Requirements:

• 1 year to less than 2 years’ experience
• Food Safe, Safe Check, Food Handler or equivalent certificate (preferred)
• Excellent interpersonal and communication skills
• Must be able to lift 50 lbs
• Must be able to stand, push, pull, and kneel with ease
• Must be available to work flexible shifts including weekends and holidays
• Passionate about producing high quality food
• Able to tackle every task given to you with the highest levels of enthusiasm

We are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Responsibilities:

• Sweep, mop, wash and polish floors
• Dust furniture
• Vacuum carpeting, area rugs, draperies and upholstered furniture
• Make beds and change sheets
• Distribute clean towels and toiletries
• Stock linen closet
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances
• Disinfect operating rooms and other areas
• Clean and disinfect elevators
• Handle and report lost and found items
• Attend to guests' requests for extra supplies or other items
• Provide basic information on facilities
• Pick up debris and empty trash containers
• Wash windows, walls and ceilings
• Address customers' complaints or concerns
•  

Work conditions and physical capabilities:

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Bending, crouching, kneeling

We are seeking a highly motivated and experienced Food Service Supervisor to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our fast-paced restaurant and bar, ensuring that the highest standards of service are consistently delivered to our customers.

Job Type: Full-time, Permanent

Responsibilities:

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation, and safety procedures
• Estimate and order ingredients and supplies
• Ensure food service and quality control
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Must have knowledge of the establishment's culinary genres
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Manage customer complaints and resolve any issues in a professional and timely manner
• Liaise with kitchen staff to ensure that food orders are prepared and served in a timely manner, and that any special requests or dietary restrictions are accommodated
• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, cash handling, and inventory management.
• Perform other duties as required

Supervision:

• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking
• Attention to detail