Careers

Seeking a Hotel Front Desk Agent to provide warm and engaging service during checking, throughout the stay and upon check out.

Some of the job duties include but are not limited to

• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner, recording and processing all guest calls, messages, requests, preferences, questions or concerns
• Up-sell rooms where possible to maximize hotel revenue
• Check guests out, including resolving any late or disputed charges
• Accurately process all guest transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. 

Prerequisites

• Excellent customer relations
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly
• Strong computer knowledge (experience with Room Master PMS program an asset)
• Able to work both independently and a team environment
• Knowledge of Calgary, it’s tourist attractions and major routes
• Able to effectively communicate both verbally and in writing 
• MUST to be available to work flexible shifts and weekends

Benefits & Perks

• Free parking
• Free Meals provided with the hotel (during your shifts)
• Supportive environment with a great culture
• Mentorship and Training
• Benefits with Alberta Blue Cross at 3 months (25 hours per week or more)
• Referral and recognition programs
• Salary $16.50 – $18.00 per hour depending on experience and the time of shift

Some of the job duties include but are not limited to:

•  Maintain clean workstation Reports to the Chef de partie / Sous chef
• Review the daily production sheets with the Chef de Partie/Sous Chef and prepare the necessary food items
• Maintain an environment of respect, integrity, and teamwork
• Adhere to recipes and specifications to maintain consistency and ensure all standards are met
• Keeps workstation clean and organized including fridge’s/freezers, countertops, and stove tops
• Ensures that station opening and closing procedures are carried out to standard
• Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food
• Will operate all kitchen equipment and always conduct themselves with safety in mind
• Ensures that all food products are handled, stored, prepared, and served safely in accordance with hotel and Alberta government Food Safety guidelines.
• Report all deficiencies in kitchen equipment functionality and quality of food products to chef de partie/ Sous chef in a timely fashion
• Assumes responsibility for the basic operations of his/her station for short periods when required in the absence of the chef de partie
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment
• Ensures FIFO.
• Maintain respectful work environment demonstrating integrity and teamwork
• Adhere to recipes and specifications
• Other reasonable duties as assigned.

 
Requirements:

• Minimum 3-4 years cooking experience
• Valid Health & Safety Certificate
• Red Seal Certificate or Journeyman’s papers an asset
• Excellent interpersonal and communication skills
• Must be able to lift 50 lbs.
• Must be able to stand, push, pull, and kneel with ease.
• Must be available to work flexible shifts including weekends and holidays