We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.

Job Type: Full-time, Permanent

Responsibilities: 

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information about hotel amenities, services, and local attractions to guests.
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Handle wake-up calls
• Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Manage cash and credit transactions accurately and securely.
• Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
• Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
• Night Audit Relief

Requirements:

• Excellent interpersonal and communication skills
• Reliable, organized and a team player
• Minimum 1 year experience in hospitality/ front desk is a must.
• Strong computer knowledge (experience with Room Master PMS program an asset).
• Able to work both independently and a team environment.
• Open Availability with evenings and weekend availability is an absolute must in this role. There may be some opportunity for on-call as well.

Benefits & Perks:

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $17.00
• Bonus Pay
• Overtime Pay

Our company is looking for a highly motivated and experienced line cook to join our team. As a Line cook, you would be responsible to prepare and deliver to Dinner service, providing a high standard of fresh food in a busy hotel restaurant.

Job Type: Full-time, Permanent

Responsibilities:

• Take control of the dinner service and ensure guests receive a truly delicious and memorable dinner.
• Cooking and managing dinner service and assisting with closing duties.
• Setting up and cleaning down the kitchen after the dinner rush.
• Ensure the kitchen is kept clean and hygienic at all times.
• Ensure all stocks are kept under optimum conditions.
• Ensure all dishes are prepared to the correct recipe and to the correct quantity.
• Ensure the department is operated within the appropriate legislation and the appropriate records are maintained up to date.
• Ensure any anticipated issues are communicated promptly to the Head Chef/kitchen supervisor.
• Collect feedback from the guest during the service session and report to the Executive chef on any complaints or issues.
• Personal grooming and appearance standards are met regarding cleanliness, sanitation, and hygiene.
• Adhere to recipes and specifications to maintain consistency and ensure all standards are met.
• Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food.
• Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food
• Maintain respectful work environment demonstrating integrity and teamwork.
• Keeps workstation clean and organized including fridge’s/freezers, countertops, and stove tops.
• Assist with producing menus and new dishes.
• Adhere to Health & Safety policies and regulations.
• Able to handle pressure calmly and professionally.
• Attend training courses as and when required.
• Carry out any other duties as required by management.

Requirements:

• Passionate about producing high quality food.
• Minimum 2-3 years experience
• Food Safe, Safe Check, Food Handler or equivalent certificate (preferred).
• Excellent interpersonal and communication skills.
• Must be able to lift 50 lbs.
• Must be able to stand, push, pull, and kneel with ease.
• Must be available to work flexible shifts including weekends and holidays.
• Passionate about producing high quality food.
• Able to tackle every task given to you with the highest levels of enthusiasm.

Benefits & Perks

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $17.50
• Bonus Pay
• Overtime Pay

We are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Job Type: Full-Time, Permanent

Responsibilities:

• Cleaning and disinfecting wash basins, counter tops, toilets, mirrors, tubs, and showers.
• Washing and drying glass surfaces.
• Emptying and cleaning trash containers.
• Dusting furniture and fixtures.
• Vacuuming carpets and upholstery, moving furniture when required.
• Making up beds and changing linens as required.
• Replace dirty linen and used amenities in bathrooms.
• Sweeping and mopping floors.
• Restocking room supplies such as glassware and coffee.
• Checking all appliances are in working order and reporting any deficiencies.
• Checking vacant rooms and reporting or performing any required touch ups.
• Assist with cleaning the public areas, washrooms and elevators when required.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest requests for additional items.
• Removing room service items.
• Observe and report damage of Hotel property.
• Other duties as assigned.
• Ensure that all guest amenities are fully stocked and replenished as necessary.
• Follow hotel policies and procedures for handling lost and found items.
• Work closely with the Housekeeping Manager and other team members to ensure guest satisfaction.
• Maintain a safe and clean work environment.

Requirements:

• High school diploma or equivalent.
• Minimum of 1-2 years of experience in a housekeeping role in a hospitality setting.
• Excellent attention to detail and ability to multitask.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong interpersonal and communication skills.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Knowledge of safety precautions and procedures.
• Ability to stand, walk, and bend for extended periods of time.
• Flexibility to work a variety of shifts, including weekends and holidays.

Work conditions and physical capabilities:

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Bending, crouching, kneeling

Benefits & Perks

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $17.10
• Bonus Pay
• Overtime Pay

We are seeking a highly motivated and experienced Food Service Supervisor to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our fast-paced restaurant and bar, ensuring that the highest standards of service are consistently delivered to our customers.

Job Type: Full-time, Permanent

Responsibilities:

• Establish methods to meet work schedules.
• Monitor food presentation to ensure it meets established standards for appearance and taste.
• Ensure that the restaurant operates in compliance with all health and safety regulations, including food safety standards, cleanliness, and hygiene.
• Perform other administrative tasks communicated by the Director of Food and Beverages.
• Working towards exceeding customer's expectations by encouraging and promoting high levels of service.
• Ensure all complaints, inquiries, and suggestions from customers are attended to accordingly.
• Ensure staff meals are set up on time, well presented and freshly made.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation, and safety procedures.
• Estimate and order ingredients and supplies.
• Ensure food service and quality control.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports.
• Must have knowledge of the establishment's culinary genres.
• Supervise and check assembly of trays.
• Supervise and check delivery of food trolleys.
• Manage customer complaints and resolve any issues in a professional and timely manner.
• Liaise with kitchen staff to ensure that food orders are prepared and served in a timely manner, and that any special requests or dietary restrictions are accommodated.
• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, cash handling, and inventory management.
• Perform other duties as required.

Requirements:

• Minimum 2-3 years experience.
• Good sense of business; efficiency and cost effectiveness in terms of labour management in the absence of the Chef.
• Able to cope under stressful conditions and work effectively as part of a team.
• Strong leadership skills and an ability to make quick decisions.
• Particular attention to details: adherence to specific ingredients and of measurements needed for various menus.
• Very strong management and organizational skills.
• Ability to handle criticism from customers.

Supervision:

• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers
• 16-20 people

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking
• Attention to detail

Benefits & Perks

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $18.50
• Bonus Pay
• Overtime Pay

Our company is looking for a highly motivated kitchen helper to join our team.

Job Type: Full-time, Permanent

Responsibilities:

• Bring clean dishes, flatware and other items to serving areas and set tables.

• Clean and sanitize items such as dishwasher mats, carts and waste disposal units.

• Clear and clean tables, trays and chairs.

• Operate dishwashers to wash dishes, glassware and flatware.

• Place dishes in storage area.

• Sanitize and wash dishes and other items by hand.

• Package take-out food.

• Portion and wrap foods.

• Prepare, heat and finish simple food items.
• Stock refrigerators and salad bars.
• Use manual and electrical appliances to clean, peel, slice and trim foodstuffs.
• Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment.
• Handle and store cleaning products.
• Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas.
• Remove kitchen garbage and trash.
• Sweep, mop, wash, and polish floors.
• Wash, peel and cut vegetables and fruit.
• Assist with producing menus and new dishes.
• Adhere to Health & Safety policies and regulations.
• Able to handle pressure calmly and professionally.
• Attend training courses as and when required.

• Carry out any other duties as required by management.

Requirements:

• Passionate about producing high quality food.

• Minimum 1 year experience

• Food Safe, Safe Check, Food Handler or equivalent certificate (preferred).

• Must be able to lift 50 lbs.

• Must be able to stand, push, pull, and kneel with ease.

• Must be available to work flexible shifts including weekends and holidays.

• Able to tackle every task given to you with the highest levels of enthusiasm.

Benefits & Perks

• Free on-site Parking
• Free meal provided with the hotel (during the shifts)
• Mentorship & Training
• Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
• Referral and Recognition programs
• Hourly Wage: $16.00
• Bonus Pay
• Overtime Pay