President - Summit Resort Management Inc.
Jim Muir is a committed hotel professional with over 35 years of experience in the business. Jim was born in Scotland and grew up in Kitchener, Ontario. After graduating from Fanshawe College, with a degree in Hotel, Restaurant, and Catering Management, Jim worked with Holiday Inns for a period of 12 years in various management capacities at properties located from coast to coast across Canada. Jim has resided in Canmore for fifteen years while he was Manager of The Timberline Lodge in Banff before assuming the position as General Manager at the Chateau Canmore Resort. Accredited by the American Hotel Motel Association as a Certified Hotel Administrator, Jim is results oriented with a proven track record. Jim was recognized as a leader in the Canadian Hotel Industry when the Chateau Canmore Resort was awarded “1996 Hotel of the Year” by Choice Hotels Canada. During the summer of 1997 Jim studied Hotel Real Estate, Development, and Hotel Investment, as well as Hotel Planning and Design at Cornell University in New York. Most recently, Jim studied Condominium Management with Canadian Condominium Institute.
Jim went on to start Summit Resort Management for the purpose of providing consulting and management services to Resort and Hotel developments and operations in Western Canada. Jim’s involvement at Advantage West Inns & Suites included the development of a limited service hotel concept utilizing modular construction. The Advantage West Inns & Suites property opened in Fort McMurray in July 2004 and the property enjoyed the highest market-share in Fort McMurray. The property was sold in 2008 providing the investors an unprecedented return on their investment.
While taking an active role in the management of the Rocky Mountain Resort Properties that include the Falcon Crest Lodge, Copperstone Resort and The Stoneridge Mountain Resort, Jim also finds solutions to raise the bar in the hospitality business.
Jim maintained a leadership role in the development of the Acclaim Hotel at Calgary Airport which opened in 2009. This hotel is recognized in the industry as being very innovative already out performing many of the flagged properties in the area. In 2010 the Pacini Restaurant brand was introduced into the Calgary market at the Acclaim Hotel.
While Jim enjoys the hotel business, he also takes time to pursue other interests which include his family, skiing, mountain biking, sailing, traveling, and following Formula One motor racing. Jim is past chairman and a founding member of the Canmore / Kananaskis Tourism Board and has sat on Canmore Planning Commission and the Development Appeal Board.
Jim maintains an uncompromising belief in guest satisfaction, delivering guest service that goes beyond the guests’ expectations. Jim will continue to be involved with operations in planning, strategy, and assuring the team is focused on the commitment to the property objectives. It is very important that Jim brings value to any project in which he participates, and will continue to strive for high standards in the properties in which Summit will operate, maximizing the full profit potential.
Vice-President, Hotels & Development
Stewart Winterburn, career hospitality professional brings over 20 years of hotel and management experience to the Summit Hotels & Resorts management team. Stewart joined the SRM team and opened his first hotel as General Manager in 1998. With a proven record of getting the job done during the challenging opening period Stewart has opened three hotels in the Canmore area, one in Fort McMurray and most recently the new Acclaim Hotel Calgary Airport.
In 2000 Stewart received his professional designation as Certified Hotel Administrator (CHA). In 2001 and 2002 Stewart played a lead role in reforming the Canmore Hotel & Lodging Association as President. In other community activities he sat as member of the Board of Directors for the Canmore Chamber of Commerce, and was actively involved as member of the Canmore Rotary Club.
Committed to being an industry leader Stewart has seen properties he manages achieve top market share and ADR in their market. Recognition has included Good Housekeeping Awards through the Hotel Association of Canada’s Canada Select program. Top rankings on user based review sites such as Tripadvisor, and Expedia reflect his commitment to provide an exceptional guest experience while achieving the organizations financial goals.
Vice President, Resort Operations
Edward joined the Summit Hotel & Resort Management team in 2005 as the General manager at the Advantage West Inns & Suites in Fort McMurray. Bringing over 18 years of experience in the hotel, restaurant and resort business, Edward is committed to ensuring the highest levels of owner, staff and guest satisfaction. Prior to his appointment as General Manager of the Stoneridge Mountain Resort, Edward has been the General Manager of the Advantage West Inns & Suites in Fort McMurray, Falcon Crest Lodge and the Copperstone Resort in Canmore. Prior to joining the Summit team, Edward worked as the Operations Manager at the Quality Inn University in Calgary for 8 years and before that at the Quality Resort Chateau Canmore, where he first met Jim and Stewart. Recently, Edward studied at Cornell University in New York, successfully completing the General Manager’s program further supporting his studies at the DeVry Institute of Technology, and the University of Alberta. Edward is currently the Vice-President of the Canmore Hotel & Lodging Association and in his spare time enjoys golfing, alpine skiing, mountain biking and spending time with his family.
In his capacity as General Manager at various hotels and resorts, Edward was instrumental in exceeding all expectations, exceeding bottom line profit projections. Edward has led his team to only deliver the highest standard of service while assuring bottom line profits continue to grow. The Stoneridge Mountain Resort maintains a top position on TripAdvisor.
General Manager, Copperstone Resort Hotel
Joey started his hotel career in security at the Fairmont Jasper Park Lodge and quickly fell in love with the hotel industry. He has since held positions with the Holiday Inn Trenton, as Night Auditor, Banquet Manager, Outlets and F&B Manager. Joey’s career has taken him to Northern Alberta and Northern Manitoba, where he held the position of Assistant General Manager (Bonnyville Neighbourhood Inn), General Manager Nova Hotels (Peace River) and General Manager Wescana Inn (The Pas, Manitoba). Joey joined the Clique team as General Manager at the Coppperstone Resort in November 2012.“
General Manager, Falcon Crest Lodge
Cory joined the CLIQUE team in 2011, assuming the position of General Manager at the Falcon Crest Lodge. Cory has 25 years experience in the hotel and restaurant industry. Prior to his appointment as General Manager of Falcon Crest Lodge, Cory has worked for Fairmount, Holiday Inn and Sandman Hotel and Resorts. Through his years in the industry he has gained a wide range of knowledge and training which he has been able to apply in various settings. This has enabled him to develop exceptional leadership qualities and a great marketing edge.
General Manager, Stoneridge Mountain Resort
John recently joined the Clique Hotels & Resorts team as General Manager of the Stoneridge Mountain Resort in March of 2013. A hospitality professional with over 19 years of experience in hotels and tourism, John brings a unique blend of experience and knowledge to the team with an unwavering focus on guest satisfaction.John began his hotel career at the Fairmont Banff Springs in the Alberta Dining Room in 1991 where he was first exposed to throngs of international tourists visiting the Canadian Rockies. This prompted the decision to pursue his dream of studying and living in Japan. Upon return from four years of work and Japanese study abroad, John became a senior tour specialist at Nippon Travel Agency in Banff; using his knowledge of the Japanese language and culture to provide unforgettable experiences in this area he is now proud to call home.He reestablished his hotel career when he joined the Fairmont Chateau Lake Louise as Guest Services Manager, F&B in 2005 and went on to hold many progressive management positions in both the F&B and rooms divisions, with his most recent as Director of Front Office.
John believes in the teams he leads and empowers them to make the best choices and decisions for the Stoneridge Mountain Lodge’s valued guests. Recognized as a specialist in guest relations, satisfaction, and loyalty, John coaches and guides his team to look for opportunities to exceed guest expectations through a personal and anticipatory approach.
Through implementing this approach, the Stoneridge Mountain Resort continues to grow its financial results, maintain a top rankings on Trip Advisor, Expedia and Booking.com, and continues to receive many accolades, the most recent being TripAdvisor’s coveted Award of Excellence 2013.
CHA, General Manager, Blackstone Mountain Lodge
Andrew Shepherd, CHA joined the Clique team in the early spring of 2013. Having an extensive background in the hotel industry, both in independent and franchise operations, he has been involved with the hospitality industry for well over 20 years. Andrew earned his CHA designation in 2005 as a Certified Hotel Administrator awarded by the American Hotel and Lodging Association, and most recently has completed a Power Engineering Certificate course offered by the Southern Alberta Institute of Technology. Andrew has also been greatly involved in the residential construction industry in the roles of Senior Project Manager, and Site Forman, an added benefit to Clique Hotels and Resorts.
In the past Andrew has been president of a Business Revitalization Zone in Edmonton, and has teamed with Travel Alberta on numerous occasions to promote the viability of the Provincial Tourism trade. Featured in multiple trade publications, Andrew was also president of a western Canadian Hotel group, promoting travel among a consortium of independent hotels. Andrew believes in strong communities and as a result is involved personally in several volunteer initiatives, in addition to coaching a U10 Soccer team.
Accountant, Summit Resort Management
Joan joined Summit in 1998. With 30 years of experience in the hospitality industry, including 10 years as accountant and assistant controller at the Banff Springs Hotel, Joan is an important asset in the Summit team. Joan has been instrumental in streamlining accounting procedures and in providing accounting solutions for rental pool distribution and implementing our efficient system for prompt revenue distribution.
Manager Owner Relations, CLIQUE Hotels & Resorts
Rose joined the team in August 2010. Rose completed high school and her apprenticeship as Hotel Manageress in Switzerland, where she grew up. She has worked in various departments in the Hotel and Restaurant industry and has more than 10 years of experience in Office Administration. In addition to making sure that the day to day office duties are being completed, Rose is also the direct contact to the owners of the Hotel rental pool.
Human Resources Manager, CLIQUE Hotels & Resorts
Jenn recently joined Clique Hotels & Resorts as Human Resources Manager in July of 2014. Jenn is a Hospitality professional with over 22 years of experience in the Hospitality field.
Jenn began her career when she was 18 making beds and cooking for small town businesses. In 1993 she ventured off to College in Brockville Ontario where she attended St Lawrence College to specialize in Hotel and Restaurant Management. During her tenure at St Lawrence she went out to Banff for a summer as a coop placement where she worked for the Banff Springs Hotel in Housekeeping. After returning from Banff and completing her studies Jenn graduated and headed back out west to begin her career for the Banff Springs Hotel where she worked 9 years as a Leader in the Housekeeping Department.
In May of 2004 Jenn moved over to The Fairmont Chateau Lake Louise as their Recruitment Manager where she was responsible for hiring over 300+ colleagues a year. During her time in recruitment Jenn also conducting several interviews, attended many job fairs and preparing ads for papers. As the recruitment manager Jenn easily developed relationships with the colleagues and leaders of the Hotel and became their resource.
Two years later Jenn was promoted to the Assistant Director of Human Resources where her role encompassed many aspects of HR which included Payroll, Benefits, WCB, Health and Safety, Employment Standards, RTA, Housing and Colleague Relations. As the Assistant Director of Human Resources Jenn became well rounded in all aspects of the HR field and once again became the go to person for the Chateau. Her philosophy of a firm but fair approach enabled her to build strong relationships within the Hotel and community and she was often seeked out for advice even from local partners. Jenn secured the Employer of Choice Award for the Chateau for several years as she firmly believed in having solid HR practices and an open door policy for all the colleagues and leaders.
Bookkeeper, CLIQUE Hotels & Resorts
Paige joined the Clique team in 2009 as a hotel guest services agent, quickly progressing into front office management and eventually moving to her current position as bookkeeper for all properties. With 7 years’ hospitality experience, Paige’s hands-on involvement in hotel operations provides a unique advantage in understanding both sides of hotel bookkeeping. Paige strives for successful operations through streamlined accounting procedures and support of upper management.
Sales & Marketing Manager, CLIQUE Hotels & Resorts
Farra joined the Clique team in the spring of 2011, bringing 12 years of experience in hospitality sales & marketing. Having worked for major hotel players such as Marriott, Sandman and Silverbirch Hotels, she has a vast knowledge of effective sales techniques, targeted marketing efforts and an aptitude for delivering service excellence. Farra has worked in hospitality sales in Calgary and the Alberta Rockies, including hotels in both Canmore and Lake Louise. Her work experience also includes 6 years of selling meeting and conference facilities for the MacEwan Conference & Event Centre at the University of Calgary, giving Clique a competitive advantage in the market. Farra prides herself on delivering superior customer service and responding to customer needs as a top priority. Farra also has her diploma in Advertising Communications from Mohawk College of Applied Arts and Technology.